The Actv Ferryboat service connects the mainland with Lido di Venezia via the Tronchetto island and the Cavallino peninsula (route 17).
On the contrary, route 11 connects Lido di Venezia with Pellestrina island.
ACTV FERRYBOAT CONNECTION: BOOKING SERVICE
The Actv Ferryboat booking service charges 2€ and operates every day from 7.30am to 7pm by calling the Hellovenezia call centre (+39) 041.24.24. Payment of both booking and transfer may be made by credit card only. Booking or changes to the booking schedule can be made between 30 days and 3 hours prior to departure. Booking is only valid if you check in at boarding between 40 and 20 minutes prior to departure.
Return tickets do not entitle you to book a car space.
The booking only entitles you to board the ferryboat service you have booked. You are not entitled to priority boarding on additional or extraordinary rides prior to the booked one.
Any customer who has booked a service and wishes to board an extra ride service prior to the booked one, can access it only after the boarding of all the waiting and un-booked vehicles.
For tourist buses, it is also possible to book the ride on route 17 from Tronchetto to Lido and back.
ACTV FERRYBOAT CONNECTION: TRAVELCARD HOLDER
If your travelcard has no tickets left, at the time of boarding you will have to buy a standard-fare ticket.
You can refill your travelcard at the Tronchetto, Isola Nova del Tronchetto 30-31 Venezia Unica Agency, as well as at the Piazzale Santa Maria Elisabetta Venezia Unica Agency of Lido S.M.E.
NEW PROJECT STARTING FROM 5 JUNE, 2013: IMOB TAKES THE FERRYBOAT
Starting from Wednesday, 5 June, the imob system is also introduced on ferryboats covering route 17: you can buy ferryboat tickets not only at the boarding ticket points but also from the entire Venezia Unica sales network and at Lido and Pellestrina dealers.
The introduction of the imob system comes along with the issuance of a free “imob pass” where you can refill your travelcards; travelcards, just like vehicle tickets, can be bought from the entire Venezia Unica sales network, as well as at Lido and Pellestrina dealers.
In order to receive an “imob pass”, new travelcard holders will have to fill in a form available at the Venezia Unica ticket points of Lido S. Maria Elisabetta and Tronchetto and return it to the very same ticket points, whereas those who already have a travelcard can collect their free “imob pass” at the above-mentioned ticket points.
Whoever already has an “imob pass” can recharge tickets on the very same pass.
The holders of a still-valid route 17 travelcard can use the tickets already bought with the old system, until further notice from Actv.
In order to access the boarding area, you will be asked to validate your vehicle ticket, as well as the driver/passenger’s. You can validate your tickets at Tronchetto and Lido S. Nicolò by using two different validating machines marked by two different stickers: Vehicles-only validating machines (including bikes and motorcycles); Drivers/passengers-only validating machines.
At the Punta Sabbioni stop (routes 12, 14, 15) you will find just one validating machine, both for drivers/passengers and vehicles.
Once you have validated your vehicle ticket, before boarding you will have to display one of the following vehicle documents on the dashboard:
1. Imob pass;
2. Payment receipt of vehicle ticket;
3. Travelcard holders (using the old travelcard system, not the imob one) and those who booked the trip via call centre will have to display the receipt the ticket agent gave them;
4. Ticket issued by the Actv Administrative Offices.
Actv has prepared All. 1 - all. 2 notices which, starting from 5 June, will be displayed at route 17 stops, applicable Venezia Unica ticket points and on route 17 ferryboats. Information leaflets will be available at the Tronchetto, Lido S. Maria Elisabetta, Lido S. Nicolò and Punta Sabbioni ticket points.
NEW PASS FOR LINE 11 + 17 (only for residents in Pellestrina) read the news 1
read the news 2 (from 01/10/2014)
MEANS OF TRANSPORT USED FOR THE TRANSPORT OF DISABLED CUSTOMERS
Means of transport used for the transport of disabled customers, upon request of the person concerned and on the conditions determined by the City Administration, can benefit from the same special-fare travelcards as the Lido and Pellestrina residents for vehicles transport on ferryboat.
In order to benefit from the route 17 special-fare travelcards, customers will have to show the following documents at the Lido S. Maria Elisabetta or Tronchetto Actv ticket points:
- original and duplicate versions of the authorization issued by the Mobility and Transport Department of Venice (2-year validity);
-original and duplicate versions of the vehicle registration, in order to certify the vehicle plate and category.
Every travelcard renewal can be made by the ticket point upon submission of the aforementioned authorization issued by the Municipality and the original vehicle registration.
In order to benefit from the special-fare travelcard on route 11 or 11+17, customers will have to:
a) collect their imob pass (free and with a 2-year validity) at the Lido S.Maria Elisabetta or Tronchetto ticket points. In order to receive their imob pass, customers will have to fill in the “Imob pass” form, return it to the ticket points and show the following documents:
-authorization issued by the Mobility and Transport Department of Venice or a duplicate;
-original and duplicate versions of the vehicle registration, in order to certify the vehicle plate and category;
b) submit the imob pass at each travelcard renewal on routes 11 or 11+17;
c) refill the electronic travel card of route 11 and 11+17 on the imob pass and validate it at each trip. Keep the imob pass on board of the vehicle and show it in case of check.
For any plate changes, customers will have to get a new authorization issued by the Municipality of Venice and, in order to start the new procedure and retrieve the remaining tickets, they will have to give its duplicate to the ticket points.
Below you will find a list of motor-vessels used for Ferryboat transport and the permitted rated loads, as well as permitted maximum axle track width and maximum heights. Please note that on route 11 generally used motor-vessels are Ammiana, Pellestrina and S. Marco, the others on route 17. The use of each boat on the route depends on the company schedule.
Marco Polo – rated load per vehicle 55 tons– rated load per axle 12 tons – axle track 3780 cm – height 4.30 m
San Marco – rated load per vehicle 40 tons – rated load per axle 10 tons – axle track 3380 cm – height 4.10 m
Ammiana - rated load per vehicle 40 tons – rated load per axle 10 tons – axle track 3170 cm – height 4.00m
Pellestrina - rated load per vehicle 35 tons - rated load per axle 10 tons – axle track 3145 cm – height 4.50 m
San Nicolò - rated load per vehicle 60 tons - rated load per axle 15 tons – axle track 4000 cm – height 4.30 m
Metamauco - rated load per vehicle 60 tons - rated load per axle 15 tons – axle track 4000 cm – height 4.30 m
Lido of Venice - rated load per vehicle 60 tons - rated load per axle 15 tons – axle track 4000 cm –height 4.30 m
Excerpt of the rules governing Waterborne Service – Rules for Ferryboat captains