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Actv

Emergency Service
 

imob.venezia

Discover our electronic ticketing system
 

Prices

Tickets and travel cards
 

Infopoint

Call center (+39)0412424; www.hellovenezia.com;
 
   

How to get the new Imob.venezia travel card

 

Getting the new Imob.venezia travel card is easy. Simply follow the instructions below:
1.        PICK UP an application form from:
    • HelloVenezia Agencies and points of sale;
    • Imob branches;
    • authorised distributors.   
2.        COMPLETE the form in all its parts, except for the middle section, which will be filled out by Vela personnel. Follow the simple directions for completing the form correctly:
 
    • please use only black or blue ink pens;
    • please write clearly inside the spaces provided using block capital letters;
    • please do not cross out;
    • provide a size 3cm x 3.5cm photograph;
    • provide a photocopy (front and back) of a valid identity document and make sure you have your tax number with you to be able to register;
    • for rollover or replacement, hand in the old season ticket and/or Cartavenezia;
    • for renewal of your travel card it is not necessary to supply a new photograph
The change to Imob improves the quality of public transport thanks to more advanced technology and securer management.
 
Thanks to Imob:
  • you can gain better access to the service: the processes of purchase, use and inspection will be faster;
  • you can enjoy an improved quality of service thanks to the introduction of new tariff policies adjusted according to the means of transport that you use;
  • you can also use the travel card (smart card) for buying services such as tickets for shows and events;
  • you can throw away the old easily ruined paper tickets and substitute them with new electronic travel cards;
  • we can collect and manage information relating to the use of public transport to the best of our ability. This information is useful for improving the transport routes and the frequency of both land buses and waterbuses in order to provide you with a better service ;   
  • we can develop tariff policies that are more in keeping with the needs of our customers.